Privacy Policy

Effective Date: 22nd July, 2025
Last Updated: 22nd July, 2025
Website: www.examleap.com
Company: Exam Leap

1. Introduction

At Exam Leap, we are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services, in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.

2. Who We Are

Exam Leap is an educational platform designed to help students worldwide prepare for school-leaving and college entrance exams like AP, IGCSE, A-Level, and IB. Our services include downloadable resources, live tutoring, and interactive study tools.

If you have any questions about this policy, you can contact us at:
📧 Email: examleap.team@gmail.com
📍 Address: Hyderabad

3. What Personal Data We Collect

We may collect and process the following categories of personal data:

a) Information You Provide

Name, email address, and password (when you sign up)
Payment information (via secure third-party processors)
Information submitted via contact forms or email
Content you upload or submit (e.g., comments, questions)

b) Automatically Collected Data

IP address
Device information (browser, OS)
Pages visited and time spent on site
Cookies (see section 7)

4. Why We Collect Your Data (Lawful Basis)

Under GDPR, we process personal data only when we have a legal basis to do so. These may include:

Purpose	Legal Basis
To create and manage your account	Contractual necessity
To send updates or offers	Consent
To provide customer support	Legitimate interest / contract
To improve our services and platform	Legitimate interest
To comply with legal obligations	Legal obligation

5. How We Use Your Data

We use your data to:

Provide access to study materials and tutoring
Personalize your learning experience
Send relevant updates or reminders
Respond to your queries
Monitor and improve our platform

6. Who We Share Your Data With

We never sell your data. We may share limited information with:

Service providers (e.g., hosting, payment processors)
Tutors (when you book or attend live sessions)
Analytics providers (e.g., Google Analytics)
Legal authorities (only if required by law)

All third-party services are contractually obligated to keep your data secure and GDPR-compliant.

7. Cookies & Tracking

We use cookies to:

Remember your preferences
Analyze website traffic
Enhance user experience

You can accept, reject, or customize cookie settings via the cookie banner or your browser. For full details, see our Cookie Policy.

8. Data Retention

We retain your data only as long as necessary:

Account data: until your account is deleted
Support requests: 12–24 months
Analytics data: up to 36 months (aggregated/anonymized)

9. Your Rights Under GDPR

You have the right to:

Access your personal data
Request correction or deletion
Withdraw consent at any time
Object to processing
Request data portability
Lodge a complaint with a supervisory authority

To exercise any of these rights, contact us at [Insert email].

10. Data Security

We use industry-standard measures to protect your data:

SSL encryption
Secure databases and backups
Role-based access control

11. International Users

If you are accessing ExamLeap from outside the EU, please note that your data may be transferred to servers located in regions with different data protection laws. We ensure adequate safeguards are in place.

12. Children’s Privacy

Our services are designed for students aged 13+. If we discover we’ve collected data from a child under 13 without verified parental consent, we will delete that information.

13. Changes to This Policy

We may update this policy occasionally. If we make material changes, we’ll notify users via email or on our homepage. Please review this page periodically.

14. Contact Us

For any questions or requests related to your data, contact:

ExamLeap Privacy Officer
📧 Email: examleap.team@gmail-com
📍 Address: Hyderabad